Privacy Policy

This Privacy Policy describes how FaasBay Trading LLP and its affiliates (collectively "FaasBay Trading LLP, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website https://www.faasbay.com/ (hereinafter referred to as the "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India. If you do not agree, please do not use or access our Platform.

Collection of Data

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information we may collect includes but is not limited to:

• Personal details such as name, date of birth, address, phone number, and email ID.
• Proof of identity or address documents.
• Sensitive data like bank details, card information, or biometric information (with consent and as per law).
• Behavioral data, preferences, and transactional information.

If you receive any suspicious communication claiming to be from FaasBay Trading LLP asking for confidential details like PINs or passwords, do not disclose such information and report immediately to the authorities.

Usage of Data

Your data may be used for purposes including but not limited to:

• Providing requested services and fulfilling orders.
• Enhancing customer experience and troubleshooting.
• Sharing relevant offers, updates, and services.
• Fraud detection, dispute resolution, and security checks.
• Conducting research, surveys, or analysis.

Sharing of Data

Your data may be shared with:

• Group companies, affiliates, and corporate entities.
• Third-party sellers, logistics partners, payment facilitators, and service providers.
• Government or authorized law enforcement agencies, if required by law.

Security

We use reasonable security measures to protect your information, though internet-based data transmission cannot be guaranteed as fully secure. You are responsible for safeguarding your login credentials.

Data Retention and Deletion

You may delete your account via Platform settings or by contacting our Grievance Officer. Account deletion may be delayed for pending issues like disputes. We retain data only as long as required for lawful purposes, but anonymized data may be kept for analytics.

Your Rights

You can access, update, or correct your data through Platform features. You may also withdraw consent for future processing by writing to the Grievance Officer. Please note that withdrawal may impact your access to services.

Consent

By using the Platform, you consent to the collection, processing, and sharing of data as outlined in this Privacy Policy. If you provide data for others, you confirm you have the authority to do so.

Changes

This Privacy Policy may be updated in accordance with law or practices. We encourage periodic review. Significant updates will be communicated through appropriate channels.